Terms & Conditions

This page contains our terms & conditions, as well as information about our return policy, etc. Please read these terms & conditions carefully before ordering any products from Songsaa Hawaii. By ordering any of our products, you agree to be bound by these terms & conditions.

Return policy

Due to the delicate nature of our product Songsaa Hawaii does not offer refunds or returns on shipped products.

Subscription Policy

Subject to the provisions contained in this Agreement, and timely payment of the applicable fees, Songsaa Hawaii hereby grants Subscriber, for the Subscription Term, a Subscription to use the Products, receive Technical Support, and access the SaaS and Cloud Services (including any output of the Services Offerings) identified in the Order solely for Subscriber’s internal business purposes up to the Permitted Capacity set forth in the Order. Subject to compliance with the terms of this Agreement, Subscriber may relocate or transfer the on-premise Product for use on a different server within its location. Subscriber will not and may not permit any third party to copy the on-premise Products, other than copies made solely for data backup and testing purposes. Any source and its Affiliates combined use may in no event exceed the Permitted Capacity authorized under the applicable Order. The Permitted Capacity provided in the Order(s) represents minimum amounts that Subscriber has committed to for the Subscription Term. If Subscriber’s use exceeds the Permitted Capacity, Subscriber must purchase additional Permitted Capacity sufficient for the balance of the then-current Subscription Term to cover the excess use.

Damages & Defective Items

All damaged or defective item claims must be made within 48 hours of receiving your order. 

Please send an email to aloha@songsaahawaii.com and include your name, order # and clear photos of the damage.

We will send a replacement at no additional charge provided the issue is reported within 48 hours.

If you would like a replacement you may be asked to send the damaged item back to us within 5 days of receiving it and we will pay for the shipping.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. 

Our Terms & Conditions, briefly:

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • All personal information you provide us with or that we obtain will be handled by Songsaa Hawaii as responsible for the personal information.
  • Songsaa Hawaii reserves the right to amend any information without prior notice.
  • Events outside of Songsaa Hawaii’s control shall be considered force majeure.

Terms & Conditions, longer form:

By placing an order with Songsaa Hawaii, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Songsaa Hawaii for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Songsaa Hawaii as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Songsaa Hawaii and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Songsaa Hawaii to delete or correct the information held about you. By accepting the Songsaa Hawaii Conditions, you agree to the above.


All products remain Songsaa Hawaii's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Songsaa Hawaii.

All transfers conducted through Songsaa Hawaii are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Force Majeure

Events outside Songsaa Hawaii's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Songsaa Hawaii is released from Songsaa Hawaii’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

 Limitation of Liability

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall Songsaa Hawaii, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Songsaa Hawaii and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Songsaa Hawaii uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Songsaa Hawaii without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Songsaa Hawaii we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Songsaa Hawaii reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Songsaa Hawaii has the right to cancel the order and refund any amount paid in the best way. Songsaa Hawaii shall also notify the customer of equivalent replacement products if available.


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