We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label (online purchases only), or when you return in store. You have up to 30 days from ship date to return or exchange items by mail that are purchased at Gap, Old Navy, and Banana Republic and up to 60 days from ship date to return or exchange items by mail that are purchased at Athleta. Return or exchange items from Gap, Old Navy or Banana Republic must be received by us within 30 days of the original ship date (60 days for Athleta). Full details of all our return policies can be found on our Return Policy FAQ page.Did you get a gift that's the wrong size or color? We can help you exchange it for another item or a gift card. Gift returns and exchanges are free when you use our prepaid return shipping label.Our gift cards can be used in-store and online at Gap, Banana Republic, Old Navy, and Athleta.NOTE: If you're returning a gift card, the value is credited to the original form of payment, such as the credit card used for the purchase.